SoBonus Privacy Policy



Last Updated in November 2017


SoBonus is owned and operated by Sobonus solutions Sdn Bhd. ("SoBonus" or "we"), a company registered in Malaysia. The following Privacy Policy describes how we as a data controller collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals ("Personal Data") in connection with the services available from SoBonus through the website located at ("Site"). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting the Site, you are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.


On occasion, SoBonus may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. SoBonus will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

Information We Collect

We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay. In addition to this, when using our Site, even if you do not make a reservation, we may collect other certain information, such as your IP address, geographic data, your nationality and password, search preferences related to specific searches, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details, and if you participate in an SoBonus program there may be limited additional data that we may collect from the accommodation about your stay, for example, a list of charges (anonymized) as part of the SoBonus Reception program. When you make a reservation, our system registers through which means and from which websites you have made your reservation.

Pre-reservation chat support: in certain circumstances we may provide Agoda customers with pre-reservation chat support. The purpose of this support is to help customers with any pre-reservation questions that they may have but should a customer decide to proceed with the reservation on the Site, the customer will be expected to follow the normal reservation procedure him or herself. As such, we will generally not ask customers for any Personal Data e.g. no credit card numbers or customer email addresses but in case any information a customer provides to Agoda is deemed by law to be Personal Data or if the customer decides to disclose Personal Data to SoBonus or where such Personal Data is required to be collected in order to provide pre-reservation chat support, then this Privacy Policy will apply to such Personal Data collected

Personal information you give us about others: by choosing to participate in our referral program, you may disclose personal information of others to us such as their names and email addresses. Please note that it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have accepted how SoBonus uses their information (as described in this Privacy Policy).

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, currently uses Secure Socket Layer technology to encrypt credit card information during transit.

How We Use the Information We Collect– Credit Card on File

  1. i) General Use: We use Personal Data and other information collected through the Site to (a) register you with the Site and create your user account, (b) provide you with the requested services (mainly to process and confirm your reservation with the accommodation provider or other supplier) after verifying your credentials, (c) provide you with information about our services on the Site or on other websites and to communicate with you (including by post-booking chat support) to the extent necessary to provide such requested services, (d) build features that will make the services available on the Site easier to use, (e) conduct surveys, (f) for an improved user experience, internal training and general optimization purposes, (g) for the detection and prevention of fraud and other illegal or unwanted activities or (h) contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers.
  2. ii) Marketing Activities & Reminders: We also use your information for marketing activities, as permitted by law. For example: When you make a reservation with us, set up a user account, complete or enter details into a booking form, or provide us with your contact details we may use your contact information to send you news of products and services relevant and useful for travellers. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter or communication, or you can administer your subscriptions through your account (if you've created one).